Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular full priced items may be refunded, unfortunately sale or promotional discounted items cannot be refunded. Trade show items are discounted from the retail price thus being categorized as a sale item.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No promotions or discounts can be applied in purchasing a gift card. Refunds or exchanges or redeemable in cash value is not permitted. Our gift cards are all digital and sent via email. They are redeemable online through our website only. Gift cards do not expire.
You have an one hour time frame window after placing your order to cancel or void your order. Due to majority of jewelry is made to order, we have to fulfill orders as they come in the timely manner. We can not stop or pause the order once it is already queued into line for production.
Unfortunately, we do not practice or offer price adjustments. Promotions change frequently and orders must be placed during the timeframe to get the offer at the time of checkout.
Final Sale Items
Items that are non-jewelry in category such as; gift cards, greeting cards, jewelry storage, artisanal candles or scents are final sale. No exchanges or returns will be accepted. We take the time to highly curate and edit our third party merchandise through designers and crafters we love.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Trade show items are discounted from the retail price thus being categorized as a sale item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.