Are you open for business?
Yes we are open! We are taking online orders and fulfilling them as they come in. We thank you for supporting our small business and keeping us afloat during these uncertain times.
How long will my order ship?
Due to the current situation, do expect minor delays. We are working fast as we can, with limited resources and staff. Our standard baseline for production and fulfillment is up 7 business days (Monday to Friday). Do keep in mind that 3 to 4 weeks is the max lead time. These time frames does not include shipping transit timeframe.
Where is my package after I received a shipping notification?
For the packages shipping on standard, allow 3-5 business days for USPS First Class shipping . If you paid for USPS Priority Parcel Shipping, do allow 1-3 business days. USPS is working at their optimal speed and some packages are experiencing a minor delays due to their bandwidth. Occasionally, we are getting feedback from our clients, some of the packages are not being scanned properly, resulting in the activity of tracking for ETA is unavailable. Clients do eventually receive the packages. If your order has gone a day or two longer than the estimated timeframe, feel free to reach out to us via email and we can investigate into what happened.
Is your inventory level and supply chain impacted?
Yes, our supply chain has been impacted to a certain degree and some of suppliers are not operational to due to the shelter in place. We assembled half of our jewelry in our studio. Some components and findings we run out of due popularity and demand, we make it priority to have them on our reorder list. This can cause some of the item(s) you ordered to be on hold. If we can not restock the item(s) you ordered as soon a possible, our team will reach out to you via email if you would be interested in a substitution for another style, wait for the backorder item(s) or cancelation.
What is your team doing about good hygiene and staying healthy?
We are adhering to CDC and local government regulations. We are cleaning our office studio on regular basis. We sanitize and wash our hands regularly. Individuals that can work remotely will be following the shelter in place of staying home. In any given event when we have more than a select level of individuals in a group setting, we stick to the 6 feet social distancing rule and required to have a face mask on. If anyone is experiencing signs of illness or symptoms, we will ask this individual to stay home and check in with their doctor. We do our best to conduct contactless interactions with any individuals.