Solid Gold

Fine metals and the sliding scale of karats: 10k, 12k, 14k, 16k, 18k, 24k. You can usually tell the level of karat by the color of the gold. Lighter the gold, less in karat. Higher the karat, the deeper the yellow it becomes. 10k is less gold content and higher ratio of metal alloy. 24k is pure gold all way and nothing mixed with any metal alloy, very brittle and soft. It is always mixed with a metal alloy for structure and durability. The most common sturdy and well made fine jewelry that can hold up and stay gold is 14k, 16k, 18k; this is the a happy well balanced medium.

Gold Filled

5% 14kt gold bonded to 95% metal alloy (jewelry brass). Highest grade metal in the market and closest to solid without the price tag. Worry and hassle free. Hypoallergenic and water friendly to add.

Sterling Silver

92.5% silver mixed with 7.5% metal alloy. Hypoallergenic and water friendly to add.

Vermeil / Gold Plated over Sterling Silver

Gold that is bonded Sterling Silver. It can only be called Vermeil (Pronounced: ver-may) when it is .925 Sterling Silver base/core. Hypoallergenic and water friendly to add.

Gold Plated

Less than 1% gold that is bonded to the metal alloy (jewelry brass). It's more of a finish to a metal, think of it a as garment dyed but in metal form.

Costume / Base Metals

Usually zinc or nickel based (sensitive people are prone this and these are two known metals people are allergic to) is treated with a flashed or dipped of gold, rose gold or finish to achieve the look desired. This is usually the jewelry you find in downtown fashion districts or imported fashion jewelry that are sold and produced dirt cheap. They are one time wear and toss type of jewelry.

Production & Fulfillment

Please allow up 7 business days (Mondays to Fridays) to fulfill your order. During peak season, high sales volume and holidays, do allow up to 2-4 weeks. We process our orders accordingly oldest to newest. Majority of our styles are made to order, if we do not have the immediate styles in backstock that is ready to ship. This does not include shipping time frame. Please factor this in when you're placing an order for gift and have a specific deadline is needed.

Shipping

We pleased to announce, we are shipping our goods world wide.

We offer a flat rate of $10 USPS First Class (3 - 5 business days) shipping on domestic orders, we do have a tier shipping rate of $15 USPS Priority (1-3 business days) shipping and a $25 flat rate shipping charge on all International orders.

Our shipping carrier is currently being handled through United States Postal Service.

Order Cancellation

You have an one hour time frame window after placing your order to cancel or void your order. Due to majority of jewelry is made to order, we have to fulfill orders as they come in the timely manner. We can not stop or pause the order once it is already queued into line for production.

International Shipping Tax and Duties

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The 14 days starts from the date of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Only regular full priced items may be returned, unfortunately sale or promotional discounted items (including promotional codes) cannot be returned. Trade show items are discounted from the retail price thus being categorized as a sale item.

To complete your return, we require a receipt or proof of purchase.

Non-Returnable

- Items purchased on sale, discount or promotions (including the use of promo codes).

- Third party items: Leather Essentials, Greeting Cards, Jewelry Storage, Artisanal Candles or Scents.

- Gift Cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

Items purchased at full priced can be exchanged for any other item or a store credit issued.

Gift Cards

No promotions or discounts can be applied in purchasing a gift card. Refunds or exchanges or redeemable in cash value is not permitted. Our gift cards are all digital and sent via email. They are redeemable online through our website only. Gift cards do not expire.

Order Cancellation

You have an one hour time frame window after placing your order to cancel or void your order. Due to majority of jewelry is made to order, we have to fulfill orders as they come in the timely manner. We can not stop or pause the order once it is already queued into line for production. If you wish to cancel outside of the allowed time slot, only a store credit is offered for the order. To request an order cancellation request, please send us an email to info@thesisofalexandria.com.

Price Adjustments

Unfortunately, we do not practice or offer price adjustments. Promotions change frequently and orders must be placed during the timeframe to get the offer at the time of checkout.

Final Sale Items 

Items that are non-jewelry in category such as; gift cards, greeting cards, jewelry storage, artisanal candles or scents are final sale. No exchanges or returns will be accepted. We take the time to highly curate and edit our third party merchandise through designers and crafters we love. 

Late or Missing Refunds

Please allow 3-5 business days for a refund to post on to your account. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesisofalexandria.com.

Sale or Promotional Items

Only regular priced items may be refunded, unfortunately sale items or promotional discounted (including promotional codes) cannot be refunded. Trade show items are discounted from the retail price thus being categorized as a sale item.

Defective or Damaged

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thesisofalexandria.com.

Shipping

To return your product, reach out to us via email for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request for a prepaid return shipping label, a $10 charge for return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.